| Technical Support | ||
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The internet is a very powerful and useful tool that is often overlooked. We use the internet to its fullest potential so that we can help you remain productive even when you are stuck on a problem, or while you are seeking technical support. We can meet on the internet and actually work on the projects live, in real time, over the web. For example, if you have a technical support question that needs to be answered by actually seeing the process rather than explaining it on the phone, we will immediately set up a "web meeting". During this web meeting, our technical support agent can take control of your computer and show you live over the web how to complete your task. We can also relinquish control to you so that you can show us what you need and ensure that you understand what we have shown you. this technology saves a lot of time and money that would normally be wasted during the down time you experience while emailing your file to a technical support agent. |
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| Training | ||
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Clear Cut Solutions' training process is unlike anything you have ever experienced before. We do not read the training manual to you and call that training like most other vendors. We limit our classes to one company at a time so that you have our full and undivided attention. We customize our classes to meet your needs. For example, if your company concentrates on mold design, we will teach you all about mold design. Period. We will not concentrate on anything that you do not have use for. We follow your learning pace. Because we limit our classes to one company at a time, we can move as quickly or as slowly as our students need us to move. We can take time to make sure that you fully understand everything before we move on. We implement your current projects in the training process. The only way to excel at using a CAD/CAM program is to use it. By bringing your current projects with you to class, you are not only learning the program and new techniques, but you are also being a doubly productive member of your company |
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